“My cleaner has been coming every week for months now. She knows exactly how I like things and she never moves my stuff without asking. That respect means everything.”
Verified clientWeekly NDIS participant
Cleaning that fits around your routine.
One dedicated cleaner who learns your home and routine, with every visit documented so you always have a clear record. However your plan is managed, we'll guide you through the process and help you understand what's covered.
Support built around your home, routine, and needs
Support types
What stays the same, every visit
Every cleaner is part of our team, trained and supported in-house
Your ELM team
Employed & trained in-house
Police-checked & NDIS screened
Disability-awareness trained
Paid fairly, proper employment
Insured under our policy
Supervised & supported by ELM
No subcontractors. No third parties.
Support designed for real households,
routines, and support needs
Different routines & support needs
We take time to understand routines, communication preferences, and what helps each person feel comfortable at home.
Sensory sensitivities
Fragrance-free products, quieter routines, and cleaners who understand when to talk and when to give space.
Complex household environments
Shared homes, mobility equipment, changing routines, or more complex household situations. Our team adapts respectfully without creating additional stress in the home.
However your plan is managed, we'll help make it easier to understand
Your plan manager handles the invoicing. We send them an itemised invoice after each visit and keep the process simple and transparent from the start.
Invoices sent directly to your plan manager
Itemised and line-item coded
Monthly statements available on request
No admin on your end
Example plan · Plan-managed
Your cleaning, billed
CategoryAssistance with daily life
Line item01_020_0120_1_1
Cleaner hourly rate$58.30
Invoice frequencyPer visit
Sent toYour plan manager
You handleNothing
ELM works with the whole circle of support
For families
Supporting someone you love
Arrange cleaning on behalf of a family member, sit in on the consult, and stay informed about each visit without needing to micromanage the process.
See the family guideFor coordinators & plan managers
Referring a participant
A simple referral form, matched cleaner within five business days, and clear reporting you can share back with your participant.
See the coordinator flowWhat participants and coordinators have said
“As a support coordinator, I’ve referred several participants to ELM. The documentation makes reporting straightforward. I can see exactly what was done and when.”
Verified clientSupport coordinator
“The billing is straightforward and they actually understand NDIS pricing. No surprises, no awkward conversations about what’s covered. They just get it.”
Verified clientPlan-managed participant
“Setting up was easy. I filled out the form, they called me back the same day, and my first clean was that week. No chasing, no repeating myself.”
Verified clientSelf-managed participant
“I was nervous about having someone new in the house. They matched me with someone calm and patient, and she has been wonderful from the start.”
Verified clientFortnightly NDIS participant
“We tried two other providers before ELM. The difference is they actually show up on time, do the same thing each visit, and communicate when something changes.”
Verified clientWeekly NDIS participant
The things participants and coordinators usually want to know
How does NDIS billing work?−
It depends on how your plan is managed. For plan-managed participants, we invoice your plan manager directly after each visit. For self-managed participants, we provide clear invoices that can be used to claim through the NDIS portal. If you’re unsure which applies to you, we can help explain it during the first call.
Can I choose my cleaner?+
We match you with a cleaner based on your preferences, needs, and location. Once matched, we keep the same cleaner attending wherever possible so support feels familiar and consistent over time.
What if I need to change my visit day?+
Let us know as early as possible and we’ll do our best to accommodate changes. Requests can come from you, a family member, or your support coordinator, and we’ll always communicate clearly if adjustments are needed.
Do you provide service agreements?+
Yes. Every participant receives a clear service agreement before the first visit. It outlines what’s included, pricing, cancellation terms, and how any changes to the service are handled.
Can my support coordinator receive visit summaries?+
Yes. Visit summaries can be shared with your coordinator, family member, or plan manager. They include what was completed during the visit and any relevant notes from the cleaner.